1-year warranty
PLC Direct supplies industrial automation hardware in three condition grades: Sealed Surplus, Never Used Surplus, and Used/Refurbished. These grades describe a product's packaging and use history only.
They are not indicators of safety rating, calibration status, or regulatory certification, and none of the three grades should be read as a statement about compliance. This guide explains what each grade means, how to think about which grade fits a given application, and how our warranty applies across all three.
Each grade reflects a different combination of packaging condition and use history.
Sealed Surplus units come in the original, sealed box. Boxes may show shelf wear, and manufacturing dates vary.
A sealed box indicates that the unit has not been opened or used since leaving the manufacturer, but it does not indicate how recently it was produced.
Never Used Surplus units have not been used or refurbished. They may or may not include original packaging.
This grade covers hardware that left the manufacturer's supply chain without ever going into service, whether or not the original box survived that path.
Used/Refurbished units have been inspected, tested, and restored to working condition.
This grade covers both previously used units and units that have undergone refurbishment.
A few practical factors are useful starting points when deciding which grade fits a given order, including whether original packaging is required, budget, and current availability
Every product purchased from PLC Direct carries a standard 1-year PLC Direct warranty covering defects and functionality, applicable to Sealed Surplus, Never Used Surplus, and Used/Refurbished products. This warranty is issued by PLC Direct, an independent supplier, and is not an OEM or manufacturer warranty.
Grade availability varies by product and SKU and is subject to inventory. Contact PLC Direct to check availability and get a quote.
Yes. Condition grade is selectable directly on the product page. Availability depends on the current inventory for that specific product.
No. The standard 1-year PLC Direct warranty applies the same way across Sealed Surplus, Never Used Surplus, and Used/Refurbished products.
Confirm the exact part number and configuration match your installed equipment, since condition grade doesn't affect compatibility. Contact PLC Direct with your specifications to verify current availability.
No. Condition grade describes packaging and use history only. It has no bearing on a product's safety rating, calibration status, or regulatory certification.
