Schneider

ATV32HU75N4 Schneider

This Altivar 32 3-phase variable speed drive has a rated power of 7.5kW, and a supply voltage of 380V to 500V AC. It is designed for applications such as small conveyors, hoists, bagging / labeling machines, mixers, kneaders, textile machines, pumps, compressors, fans, wood-working and metal processing machines. It has a 150mm-wide compact form-factor, allowing for a flexible and easy installation on a mounting plate without any space between adjacent drives. It also offers a snap-lock seal, status and faults display, a jog dial navigation button and an integrated EMC filter. It offers high readability of key parameters thanks to a bright LED 4-digit display. SoMove software compatibility enables saving and transfering of configurations to spare drive, reducing maintenance downtime.

Main

Characteristic Value(s)
Range of Product Altivar 32
Product or Component Type Variable speed drive
Product destination Asynchronous motors
Synchronous motors
Product Specific Application Complex machines
Function Available -
Assembly style With heat sink
Component name ATV32
EMC filter Class C2 EMC filter integrated
Phase 3 phase
[Us] rated supply voltage 380...500 V - 15...10 %
Supply voltage limits 323…550 V
Supply frequency 50...60 Hz - 5...5 %
Network Frequency 47.5...63 Hz
Motor power kW 7.5 kW 380...480 V
Maximum Horse Power Rating 10 hp 380...480 V

Complementary

Characteristic Value(s)
Line current 18.7 A 500 V 3 phase 7.5 kW / 10 hp
26.5 A 380 V 3 phase 7.5 kW / 10 hp
Apparent power 22.9 kVA 500 V 3 phase 7.5 kW / 15 hp
Prospective line Isc 22 kA 3 phase
Nominal output current 17 A 4 kHz 500 V 7.5 kW / 10 hp
Maximum transient current 25.5 A 60 s 7.5 kW / 10 hp
Output frequency 0.0005…0.599 kHz
Nominal switching frequency 4 kHz
Switching frequency 2...16 kHz adjustable
Speed range 1…100 asynchronous motor in open-loop mode
Speed accuracy +/- 10 % of nominal slip 0.2 Tn to Tn
Torque accuracy +/- 15 %
Transient overtorque 170…200 %
Braking torque <= 170 % with braking resistor
Asynchronous motor control profile Flux vector control without sensor, standard
Voltage/frequency ratio, 2 points
Flux vector control without sensor - Energy Saving, NoLoad law
Voltage/frequency ratio, 5 points
Voltage/frequency ratio - Energy Saving, quadratic U/f
Synchronous motor control profile Vector control without sensor
Regulation loop Adjustable PID regulator
Motor slip compensation Not available in voltage/frequency ratio (2 or 5 points)
Adjustable 0...300 %
Automatic whatever the load
Local signalling 1 LED red drive voltage
1 LED green CANopen run
1 LED red CANopen error
1 LED red drive fault
Output voltage <= power supply voltage
Noise level 43 dB 86/188/EEC
Insulation Electrical between power and control
Electrical connection Screw terminal 0.5...1.5 mm², AWG 18...AWG 14 control)
Removable screw terminals 2.5...16 mm², AWG 12...AWG 6 motor/braking resistor)
Screw terminal 6...16 mm², AWG 8...AWG 6 power supply)
Tightening torque 4.4 lbf.in (0.5 N.m), 4.4 lb/ft control)
10.6 lbf.in (1.2 N.m), 10.6 lb/ft motor/braking resistor)
10.6 lbf.in (1.2 N.m), 10.6 lb/ft power supply)
Supply Internal supply for reference potentiometer (1 to 10 kOhm) 10.5 V DC +/- 5 %, <10 mA overload and short-circuit protection
Analogue input number 3
Analogue input type AI1 voltage 0...10 V DC 30000 Ohm 10 bits
AI2 bipolar differential voltage +/- 10 V DC 30000 Ohm 10 bits
AI3 current 0...20 mA (or 4-20 mA, x-20 mA, 20-x mA or other patterns by configuration) 250 Ohm 10 bits
Sampling duration 2 ms AI1, AI2, AI3) - analog
2 ms AO1) - analog
Response time LI1...LI6 8 ms +/- 0.7 ms logic
R1A, R1B, R1C 2 ms relay
R2A, R2C 2 ms relay
Accuracy +/- 0.2 % AI1, AI2, AI3) for a temperature of -10...60 °C
+/- 0.5 % AI1, AI2, AI3) for a temperature of 25 °C
+/- 1 % AO1) for a temperature of 25 °C
+/- 2 % AO1) for a temperature of -10...60 °C
Linearity error +/- 0.2...0.5 % of maximum value AI1, AI2, AI3)
+/- 0.3 % AO1)
Analogue output number 1
Analogue output type AO1 software-configurable current 0...20 mA 800 Ohm 10 bits
AO1 software-configurable voltage 0...10 V 470 Ohm 10 bits
Discrete output number 3
Discrete output type Configurable relay logic R1A, R1B, R1C) NO/NC - 100000 cycles
Configurable relay logic R2A, R2B) NO - 100000 cycles
Logic LO)
Minimum switching current 5 mA 24 V DC configurable relay logic
Maximum switching current R1 3 A 250 V AC resistive, cos phi = 1
R1 4 A 30 V DC resistive, cos phi = 1
R1, R2 2 A 250 V AC inductive, cos phi = 0.4
R1, R2 2 A 30 V DC inductive, cos phi = 0.4
R2 5 A 250 V AC resistive, cos phi = 1
R2 5 A 30 V DC resistive, cos phi = 1
Discrete input number 7
Discrete input type Programmable (sink/source) LI1...LI4)24...30 V DC level 1 PLC
Programmable as pulse input 20 kpps LI5)24...30 V DC level 1 PLC
Switch-configurable PTC probe LI6)24...30 V DC
Safe torque off STO)24...30 V DC - 1500 Ohm
Discrete input logic Negative logic (sink) LI1...LI6), > 19 V, < 13 V
Positive logic (source) LI1...LI6), < 5 V, > 11 V
Acceleration and deceleration ramps Deceleration ramp automatic stop DC injection
S
Linear
Ramp switching
U
CUS
Deceleration ramp adaptation
Braking to standstill By DC injection
Protection type Input phase breaks drive
Overcurrent between output phases and earth drive
Overheating protection drive
Short-circuit between motor phases drive
Thermal protection drive
Communication Port Protocol CANopen
Modbus
Connector type 1 RJ45 on front face)Modbus/CANopen
Physical interface 2-wire RS 485 Modbus
Transmission frame RTU Modbus
Type of polarization No impedance Modbus
Number of addresses 1…127 CANopen
1…247 Modbus
Method of access Slave CANopen
Electromagnetic compatibility 1.2/50 µs - 8/20 µs surge immunity test, level 3 IEC 61000-4-5
Conducted radio-frequency immunity test, level 3 IEC 61000-4-6
Electrical fast transient/burst immunity test, level 4 IEC 61000-4-4
Electrostatic discharge immunity test, level 3 IEC 61000-4-2
Radiated radio-frequency electromagnetic field immunity test, level 3 IEC 61000-4-3
Voltage dips and interruptions immunity test IEC 61000-4-11
Width 5.9 in (150 mm)
Height 12.1 in (308 mm)
Depth 9.1 in (232 mm)
Product Weight 16.5 lb(US) (7.5 kg)
Option card Communication card CANopen daisy chain
Communication card CANopen open style
Communication card DeviceNet
Communication card EtherNet/IP
Communication card Profibus DP V1
Functionality Mid
Specific application Other applications

Sale price$1,828.44
1-year warranty
FREE WORDWIDE SHIPPING
Est. delivery between and  
Estimated delivery dates are estimates only. Int'l customers allow a few more days. For more precise delivery estimates, please contact us at support@plc-direct.com. Contact us in advance for expedited shipping options.
Condition:
$1,828.44
$0.00
$1,350.47

Ach Direct Debit American Express Apple Pay Diners Club Discover Google Pay Mastercard PayPal Shop Pay Visa
Description
Warranty
Shipping and Return

This Altivar 32 3-phase variable speed drive has a rated power of 7.5kW, and a supply voltage of 380V to 500V AC. It is designed for applications such as small conveyors, hoists, bagging / labeling machines, mixers, kneaders, textile machines, pumps, compressors, fans, wood-working and metal processing machines. It has a 150mm-wide compact form-factor, allowing for a flexible and easy installation on a mounting plate without any space between adjacent drives. It also offers a snap-lock seal, status and faults display, a jog dial navigation button and an integrated EMC filter. It offers high readability of key parameters thanks to a bright LED 4-digit display. SoMove software compatibility enables saving and transfering of configurations to spare drive, reducing maintenance downtime.

Main

Characteristic Value(s)
Range of Product Altivar 32
Product or Component Type Variable speed drive
Product destination Asynchronous motors
Synchronous motors
Product Specific Application Complex machines
Function Available -
Assembly style With heat sink
Component name ATV32
EMC filter Class C2 EMC filter integrated
Phase 3 phase
[Us] rated supply voltage 380...500 V - 15...10 %
Supply voltage limits 323…550 V
Supply frequency 50...60 Hz - 5...5 %
Network Frequency 47.5...63 Hz
Motor power kW 7.5 kW 380...480 V
Maximum Horse Power Rating 10 hp 380...480 V

Complementary

Characteristic Value(s)
Line current 18.7 A 500 V 3 phase 7.5 kW / 10 hp
26.5 A 380 V 3 phase 7.5 kW / 10 hp
Apparent power 22.9 kVA 500 V 3 phase 7.5 kW / 15 hp
Prospective line Isc 22 kA 3 phase
Nominal output current 17 A 4 kHz 500 V 7.5 kW / 10 hp
Maximum transient current 25.5 A 60 s 7.5 kW / 10 hp
Output frequency 0.0005…0.599 kHz
Nominal switching frequency 4 kHz
Switching frequency 2...16 kHz adjustable
Speed range 1…100 asynchronous motor in open-loop mode
Speed accuracy +/- 10 % of nominal slip 0.2 Tn to Tn
Torque accuracy +/- 15 %
Transient overtorque 170…200 %
Braking torque <= 170 % with braking resistor
Asynchronous motor control profile Flux vector control without sensor, standard
Voltage/frequency ratio, 2 points
Flux vector control without sensor - Energy Saving, NoLoad law
Voltage/frequency ratio, 5 points
Voltage/frequency ratio - Energy Saving, quadratic U/f
Synchronous motor control profile Vector control without sensor
Regulation loop Adjustable PID regulator
Motor slip compensation Not available in voltage/frequency ratio (2 or 5 points)
Adjustable 0...300 %
Automatic whatever the load
Local signalling 1 LED red drive voltage
1 LED green CANopen run
1 LED red CANopen error
1 LED red drive fault
Output voltage <= power supply voltage
Noise level 43 dB 86/188/EEC
Insulation Electrical between power and control
Electrical connection Screw terminal 0.5...1.5 mm², AWG 18...AWG 14 control)
Removable screw terminals 2.5...16 mm², AWG 12...AWG 6 motor/braking resistor)
Screw terminal 6...16 mm², AWG 8...AWG 6 power supply)
Tightening torque 4.4 lbf.in (0.5 N.m), 4.4 lb/ft control)
10.6 lbf.in (1.2 N.m), 10.6 lb/ft motor/braking resistor)
10.6 lbf.in (1.2 N.m), 10.6 lb/ft power supply)
Supply Internal supply for reference potentiometer (1 to 10 kOhm) 10.5 V DC +/- 5 %, <10 mA overload and short-circuit protection
Analogue input number 3
Analogue input type AI1 voltage 0...10 V DC 30000 Ohm 10 bits
AI2 bipolar differential voltage +/- 10 V DC 30000 Ohm 10 bits
AI3 current 0...20 mA (or 4-20 mA, x-20 mA, 20-x mA or other patterns by configuration) 250 Ohm 10 bits
Sampling duration 2 ms AI1, AI2, AI3) - analog
2 ms AO1) - analog
Response time LI1...LI6 8 ms +/- 0.7 ms logic
R1A, R1B, R1C 2 ms relay
R2A, R2C 2 ms relay
Accuracy +/- 0.2 % AI1, AI2, AI3) for a temperature of -10...60 °C
+/- 0.5 % AI1, AI2, AI3) for a temperature of 25 °C
+/- 1 % AO1) for a temperature of 25 °C
+/- 2 % AO1) for a temperature of -10...60 °C
Linearity error +/- 0.2...0.5 % of maximum value AI1, AI2, AI3)
+/- 0.3 % AO1)
Analogue output number 1
Analogue output type AO1 software-configurable current 0...20 mA 800 Ohm 10 bits
AO1 software-configurable voltage 0...10 V 470 Ohm 10 bits
Discrete output number 3
Discrete output type Configurable relay logic R1A, R1B, R1C) NO/NC - 100000 cycles
Configurable relay logic R2A, R2B) NO - 100000 cycles
Logic LO)
Minimum switching current 5 mA 24 V DC configurable relay logic
Maximum switching current R1 3 A 250 V AC resistive, cos phi = 1
R1 4 A 30 V DC resistive, cos phi = 1
R1, R2 2 A 250 V AC inductive, cos phi = 0.4
R1, R2 2 A 30 V DC inductive, cos phi = 0.4
R2 5 A 250 V AC resistive, cos phi = 1
R2 5 A 30 V DC resistive, cos phi = 1
Discrete input number 7
Discrete input type Programmable (sink/source) LI1...LI4)24...30 V DC level 1 PLC
Programmable as pulse input 20 kpps LI5)24...30 V DC level 1 PLC
Switch-configurable PTC probe LI6)24...30 V DC
Safe torque off STO)24...30 V DC - 1500 Ohm
Discrete input logic Negative logic (sink) LI1...LI6), > 19 V, < 13 V
Positive logic (source) LI1...LI6), < 5 V, > 11 V
Acceleration and deceleration ramps Deceleration ramp automatic stop DC injection
S
Linear
Ramp switching
U
CUS
Deceleration ramp adaptation
Braking to standstill By DC injection
Protection type Input phase breaks drive
Overcurrent between output phases and earth drive
Overheating protection drive
Short-circuit between motor phases drive
Thermal protection drive
Communication Port Protocol CANopen
Modbus
Connector type 1 RJ45 on front face)Modbus/CANopen
Physical interface 2-wire RS 485 Modbus
Transmission frame RTU Modbus
Type of polarization No impedance Modbus
Number of addresses 1…127 CANopen
1…247 Modbus
Method of access Slave CANopen
Electromagnetic compatibility 1.2/50 µs - 8/20 µs surge immunity test, level 3 IEC 61000-4-5
Conducted radio-frequency immunity test, level 3 IEC 61000-4-6
Electrical fast transient/burst immunity test, level 4 IEC 61000-4-4
Electrostatic discharge immunity test, level 3 IEC 61000-4-2
Radiated radio-frequency electromagnetic field immunity test, level 3 IEC 61000-4-3
Voltage dips and interruptions immunity test IEC 61000-4-11
Width 5.9 in (150 mm)
Height 12.1 in (308 mm)
Depth 9.1 in (232 mm)
Product Weight 16.5 lb(US) (7.5 kg)
Option card Communication card CANopen daisy chain
Communication card CANopen open style
Communication card DeviceNet
Communication card EtherNet/IP
Communication card Profibus DP V1
Functionality Mid
Specific application Other applications

All PLC Direct products come with a 1-year warranty. The warranty is issued by PLC Direct. Warranty coverage commences at the date of purchase. The warranty is for mechanical defects or failures not caused by human factors including but not limited to (a) incorrect installation, (b) operating the unit in sub-optimal conditions or in scenarios not recommended by the manufacturer, (c) poor unit maintenance, etc. The warranty does not cover programming or software related issues.

If the product is eligible for PLC Direct’s warranty coverage and the customer encounters an issue with the product, we will request the item is shipped to us for diagnosis and examination. Regardless of the cause of product issues, the customer will bear responsibility for the cost of shipping the unit to PLC Direct for evaluation. Where the unit was damaged by human factors, we will offer a repair or replace quote; in cases where damage was caused by human factors, the customer is responsible for the cost of shipping the repaired/replaced unit from PLC Direct to the customer. Where the unit was not damaged by human factors but is covered by PLC Direct’s warranty, we will repair or replace the unit at our cost (or, in rare cases, refund you your purchase); in such cases, PLC Direct will bear the cost of shipping the repaired or replaced product back to the customer. It is up to PLC Direct’s discretion whether to repair, replace, or refund the customer in such cases. Diagnoses can take time to complete based on technician availability and the complexity of diagnosis.

In no event shall PLC Direct be liable for any damages except actual damages up to, but not exceeding, the amount paid to us for the product, including we shall not be liable for any consequential or indirect damages or lost profits whether or not advised of same.

PLC Direct offers free shipping worldwide. Product ship from a various warehouses worldwide based on the customer's and the product's location. The estimated delivery date on the product page is PLC Direct's best estimated assuming a US-based shipping destination.

Regardless of where the product is shipping from, PLC Direct covers all duties for US-based shipping destinations. For non-US-based shipping destinations, customers are responsible for duties as appropriate.

PLC Direct's focus is on balancing price with lead time. Some but not all products can be expedited. If you have questions about delivery ETAs, please contact our team.

Description
Warranty
Shipping and Return

This Altivar 32 3-phase variable speed drive has a rated power of 7.5kW, and a supply voltage of 380V to 500V AC. It is designed for applications such as small conveyors, hoists, bagging / labeling machines, mixers, kneaders, textile machines, pumps, compressors, fans, wood-working and metal processing machines. It has a 150mm-wide compact form-factor, allowing for a flexible and easy installation on a mounting plate without any space between adjacent drives. It also offers a snap-lock seal, status and faults display, a jog dial navigation button and an integrated EMC filter. It offers high readability of key parameters thanks to a bright LED 4-digit display. SoMove software compatibility enables saving and transfering of configurations to spare drive, reducing maintenance downtime.

Main

Characteristic Value(s)
Range of Product Altivar 32
Product or Component Type Variable speed drive
Product destination Asynchronous motors
Synchronous motors
Product Specific Application Complex machines
Function Available -
Assembly style With heat sink
Component name ATV32
EMC filter Class C2 EMC filter integrated
Phase 3 phase
[Us] rated supply voltage 380...500 V - 15...10 %
Supply voltage limits 323…550 V
Supply frequency 50...60 Hz - 5...5 %
Network Frequency 47.5...63 Hz
Motor power kW 7.5 kW 380...480 V
Maximum Horse Power Rating 10 hp 380...480 V

Complementary

Characteristic Value(s)
Line current 18.7 A 500 V 3 phase 7.5 kW / 10 hp
26.5 A 380 V 3 phase 7.5 kW / 10 hp
Apparent power 22.9 kVA 500 V 3 phase 7.5 kW / 15 hp
Prospective line Isc 22 kA 3 phase
Nominal output current 17 A 4 kHz 500 V 7.5 kW / 10 hp
Maximum transient current 25.5 A 60 s 7.5 kW / 10 hp
Output frequency 0.0005…0.599 kHz
Nominal switching frequency 4 kHz
Switching frequency 2...16 kHz adjustable
Speed range 1…100 asynchronous motor in open-loop mode
Speed accuracy +/- 10 % of nominal slip 0.2 Tn to Tn
Torque accuracy +/- 15 %
Transient overtorque 170…200 %
Braking torque <= 170 % with braking resistor
Asynchronous motor control profile Flux vector control without sensor, standard
Voltage/frequency ratio, 2 points
Flux vector control without sensor - Energy Saving, NoLoad law
Voltage/frequency ratio, 5 points
Voltage/frequency ratio - Energy Saving, quadratic U/f
Synchronous motor control profile Vector control without sensor
Regulation loop Adjustable PID regulator
Motor slip compensation Not available in voltage/frequency ratio (2 or 5 points)
Adjustable 0...300 %
Automatic whatever the load
Local signalling 1 LED red drive voltage
1 LED green CANopen run
1 LED red CANopen error
1 LED red drive fault
Output voltage <= power supply voltage
Noise level 43 dB 86/188/EEC
Insulation Electrical between power and control
Electrical connection Screw terminal 0.5...1.5 mm², AWG 18...AWG 14 control)
Removable screw terminals 2.5...16 mm², AWG 12...AWG 6 motor/braking resistor)
Screw terminal 6...16 mm², AWG 8...AWG 6 power supply)
Tightening torque 4.4 lbf.in (0.5 N.m), 4.4 lb/ft control)
10.6 lbf.in (1.2 N.m), 10.6 lb/ft motor/braking resistor)
10.6 lbf.in (1.2 N.m), 10.6 lb/ft power supply)
Supply Internal supply for reference potentiometer (1 to 10 kOhm) 10.5 V DC +/- 5 %, <10 mA overload and short-circuit protection
Analogue input number 3
Analogue input type AI1 voltage 0...10 V DC 30000 Ohm 10 bits
AI2 bipolar differential voltage +/- 10 V DC 30000 Ohm 10 bits
AI3 current 0...20 mA (or 4-20 mA, x-20 mA, 20-x mA or other patterns by configuration) 250 Ohm 10 bits
Sampling duration 2 ms AI1, AI2, AI3) - analog
2 ms AO1) - analog
Response time LI1...LI6 8 ms +/- 0.7 ms logic
R1A, R1B, R1C 2 ms relay
R2A, R2C 2 ms relay
Accuracy +/- 0.2 % AI1, AI2, AI3) for a temperature of -10...60 °C
+/- 0.5 % AI1, AI2, AI3) for a temperature of 25 °C
+/- 1 % AO1) for a temperature of 25 °C
+/- 2 % AO1) for a temperature of -10...60 °C
Linearity error +/- 0.2...0.5 % of maximum value AI1, AI2, AI3)
+/- 0.3 % AO1)
Analogue output number 1
Analogue output type AO1 software-configurable current 0...20 mA 800 Ohm 10 bits
AO1 software-configurable voltage 0...10 V 470 Ohm 10 bits
Discrete output number 3
Discrete output type Configurable relay logic R1A, R1B, R1C) NO/NC - 100000 cycles
Configurable relay logic R2A, R2B) NO - 100000 cycles
Logic LO)
Minimum switching current 5 mA 24 V DC configurable relay logic
Maximum switching current R1 3 A 250 V AC resistive, cos phi = 1
R1 4 A 30 V DC resistive, cos phi = 1
R1, R2 2 A 250 V AC inductive, cos phi = 0.4
R1, R2 2 A 30 V DC inductive, cos phi = 0.4
R2 5 A 250 V AC resistive, cos phi = 1
R2 5 A 30 V DC resistive, cos phi = 1
Discrete input number 7
Discrete input type Programmable (sink/source) LI1...LI4)24...30 V DC level 1 PLC
Programmable as pulse input 20 kpps LI5)24...30 V DC level 1 PLC
Switch-configurable PTC probe LI6)24...30 V DC
Safe torque off STO)24...30 V DC - 1500 Ohm
Discrete input logic Negative logic (sink) LI1...LI6), > 19 V, < 13 V
Positive logic (source) LI1...LI6), < 5 V, > 11 V
Acceleration and deceleration ramps Deceleration ramp automatic stop DC injection
S
Linear
Ramp switching
U
CUS
Deceleration ramp adaptation
Braking to standstill By DC injection
Protection type Input phase breaks drive
Overcurrent between output phases and earth drive
Overheating protection drive
Short-circuit between motor phases drive
Thermal protection drive
Communication Port Protocol CANopen
Modbus
Connector type 1 RJ45 on front face)Modbus/CANopen
Physical interface 2-wire RS 485 Modbus
Transmission frame RTU Modbus
Type of polarization No impedance Modbus
Number of addresses 1…127 CANopen
1…247 Modbus
Method of access Slave CANopen
Electromagnetic compatibility 1.2/50 µs - 8/20 µs surge immunity test, level 3 IEC 61000-4-5
Conducted radio-frequency immunity test, level 3 IEC 61000-4-6
Electrical fast transient/burst immunity test, level 4 IEC 61000-4-4
Electrostatic discharge immunity test, level 3 IEC 61000-4-2
Radiated radio-frequency electromagnetic field immunity test, level 3 IEC 61000-4-3
Voltage dips and interruptions immunity test IEC 61000-4-11
Width 5.9 in (150 mm)
Height 12.1 in (308 mm)
Depth 9.1 in (232 mm)
Product Weight 16.5 lb(US) (7.5 kg)
Option card Communication card CANopen daisy chain
Communication card CANopen open style
Communication card DeviceNet
Communication card EtherNet/IP
Communication card Profibus DP V1
Functionality Mid
Specific application Other applications

All PLC Direct products come with a 1-year warranty. The warranty is issued by PLC Direct. Warranty coverage commences at the date of purchase. The warranty is for mechanical defects or failures not caused by human factors including but not limited to (a) incorrect installation, (b) operating the unit in sub-optimal conditions or in scenarios not recommended by the manufacturer, (c) poor unit maintenance, etc. The warranty does not cover programming or software related issues.

If the product is eligible for PLC Direct’s warranty coverage and the customer encounters an issue with the product, we will request the item is shipped to us for diagnosis and examination. Regardless of the cause of product issues, the customer will bear responsibility for the cost of shipping the unit to PLC Direct for evaluation. Where the unit was damaged by human factors, we will offer a repair or replace quote; in cases where damage was caused by human factors, the customer is responsible for the cost of shipping the repaired/replaced unit from PLC Direct to the customer. Where the unit was not damaged by human factors but is covered by PLC Direct’s warranty, we will repair or replace the unit at our cost (or, in rare cases, refund you your purchase); in such cases, PLC Direct will bear the cost of shipping the repaired or replaced product back to the customer. It is up to PLC Direct’s discretion whether to repair, replace, or refund the customer in such cases. Diagnoses can take time to complete based on technician availability and the complexity of diagnosis.

In no event shall PLC Direct be liable for any damages except actual damages up to, but not exceeding, the amount paid to us for the product, including we shall not be liable for any consequential or indirect damages or lost profits whether or not advised of same.

PLC Direct offers free shipping worldwide. Product ship from a various warehouses worldwide based on the customer's and the product's location. The estimated delivery date on the product page is PLC Direct's best estimated assuming a US-based shipping destination.

Regardless of where the product is shipping from, PLC Direct covers all duties for US-based shipping destinations. For non-US-based shipping destinations, customers are responsible for duties as appropriate.

PLC Direct's focus is on balancing price with lead time. Some but not all products can be expedited. If you have questions about delivery ETAs, please contact our team.

Trusted By

"Fast service for obsolete parts"

Increasingly PLC/ HMI control platforms are becoming obsolete and parts are no longer supported, however PLC Direct had the HMI we needed and fast shipping for our system to get back online!

Buyer at GE Health

"Helping us move projects forward"

With supply chain issues increasingly affecting our business, PLC Direct has been there for us to supply the PLC products we need, when we need it. If they don't have it readily available, they find it and provide it quickly and reliably. This has helped us move forward with several projects that would have otherwise taken us many, many months to complete.

Buyer at E-Merge Systems – A Rockwell Integrator

You may also like

Recently viewed