X20-TB-12 B&R

Our return for refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can not offer you a refund. Our exchange policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately, we can’t offer you an exchange, nor a refund.

Please be sure to get an RMA message to us via chat or our contact form before sending an item back for an exchange or refund by submitting a request to support@plc-direct.com. In the message you must provide your order number.

Once we send the RMA message you must follow these three steps:

1. Ship back the item(s) in the same condition it was received in.
2. Ship back the exact item that you received. NOTE: Records and serial numbers are kept.
3. Ship the return/exchange to the address provided in the email.
4. Provide a tracking number within two business day of the RMA being sent.

If these are not followed correctly your return/exchange will be rejected.

All refunds are subject to a 35% restocking fee unless they meet one of the six reason codes. You will receive a full refund if your return does meet one of the reason codes. You may submit a return for an exchange within 90 days only if it meets one of the reason codes below.

REASON CODES

A = Missing Parts

B = Not as Described

C = Defective Item and replacement / repair is not possible

D = Shipping Error

E = Unauthorized Purchase

F = Received Wrong Item

Please note shipping charges are never refunded under any circumstances.

Refunds:

In order to receive a refund, we must first receive the item you wish to receive a refund for. Once your return is received and inspected, we will send you an email within one week to notify you of the approval or rejection of your refund.

If the refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within one week. It may take longer for the refund to appear in your account once a refund is issued.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@plc-direct.com.

Shipping:

Please do not send your purchase back to the manufacturer. To return your product, you should mail your product to the address we provide upon submitting the RMA. You will be responsible for paying for your own shipping costs for returning your item unless the items meet one of the reason codes.